A Front Office Secretary is responsible for providing administrative support to an organization, serving as the point of contact for visitors and managing the front office's day-to-day operations. They handle tasks like greeting visitors, answering phone calls, managing schedules, and performing general office duties
Key Responsibilities:
Greeting and assisting visitors: Providing a friendly and professional welcome to visitors and directing them to the appropriate person or office.
Managing phone calls: Answering and directing phone calls, taking messages, and screening calls as needed.
Scheduling and managing appointments: Maintaining calendars, scheduling meetings, and coordinating travel arrangements.
Performing administrative tasks: Filing, data entry, photocopying, and managing incoming and outgoing mail and packages.
Maintaining a clean and organized front office: Ensuring the reception area is tidy and well-maintained.
Providing general office support: Assisting with various administrative tasks and errands as needed.
Handling correspondence: Typing letters, preparing reports, and managing other office correspondence.
Managing databases: Maintaining and updating databases for the organization.
Prioritizing workloads: Managing and prioritizing tasks to ensure efficiency.
Required Skills:
Strong communication skills: Both verbal and written communication skills are essential for interacting with visitors and staff.
Customer service skills: Providing friendly and efficient service to visitors and callers.
Organizational skills: Managing schedules, filing, and maintaining records.
Multitasking and time management: Handling multiple tasks and prioritizing workload effectively.
Attention to detail: Ensuring accuracy in all tasks and duties.
Problem-solving skills: Addressing issues and resolving problems efficiently.
Ability to work under pressure: Maintaining composure and efficiency in a busy office environment.
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